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FAQ

FAQ

Produkte

Is Sophie Rosenburg's eyelash serum suitable for everyone?

Sophie Rosenburg Eyelash Serum is suitable for everyone and can also be used by people with sensitive eyes, contact lenses, false eyelashes and permanent make-up. Only pregnant or nursing women as well as minors or persons undergoing chemotherapy are not advised to use it.

Is the product safe?

Our eyelash serum has been dermatologically and medically tested. No side effects were found during the tests.

What are the ingredients of Sophie Rosenburg Eyelash Serum?

Aqua, Glycerin, Pentylene Glycol, Polyglyceryl-4 Caprate, Sodium Hyaluronate, Phenoxyethanol, Ethylhexylglycerin, Alcohol, Black Sea Rod Oil, Myristoyl Pentapeptide-17, Panthenol, Tocopherol, Biotinoyl Tripeptide-1.

Can I apply my daily make-up during use?

Yes, of course. Our lash serum works at night when you sleep. Mascara and make-up enhance the effect of your beautiful eyelashes.

When do I see the first results and how long does the application take?

The first results are already visible after 3 to 4 weeks. After 10 to 12 weeks the maximum length of your eyelashes is reached. It is recommended to continue the application to maintain the effect permanently.

How should I use the lash serum?

The application is very simple and fast. In the evening, after removing the make-up, simply apply a brush stroke to the base of the lashes. For maximum boost and fast effect it is important to apply the serum daily.

How long does a pack of eyelash serum last?

One pack contains 4ml and lasts for 12 to 14 weeks. Then you have reached the full length of your eyelashes. In order to maintain the effect in the long term, we continue to recommend the use of the lash serum, otherwise the effect is lost after some time again.

How long does the serum last?

Unopened, the serum has a shelf life of 2 years. After opening, it can be used for 6 months.

What happens if I forget to use it or apply it twice?

If you have forgotten to use it in the evening, you can simply continue using it normally the next evening. Please note, however, that only a daily application will achieve the desired effect as quickly as possible. If you stop using, the maximum duration of the lashes may be prolonged. A multiple daily application does not accelerate the regeneration of your eyelashes and is therefore not necessary.

What happens if I stop using it?

Once you have achieved the desired effect, we recommend that you continue to use the serum to maintain success. The lash serum provides your lashes with important nutrients and strengthens your lashes further.

What to do if the eyelash serum gets in your eyes?

Avoid contact with the eyes. If the serum gets into your eyes, rinse it out immediately with plenty of water.

Has the lash serum been tested on animals?

No. We take special care that our products are not tested on animals. The contents of our products are carefully checked and then tested on humans.

Where can I buy The Eyelash Serum from Sophie Rosenburg?

The eyelash serum is initially available exclusively on our website.

Why is Sophie Rosenburg's eyelash serum the best for me?

Our product has a long development time and deliberately avoids silicones, parabens, oils and other harmful additives. It is also suitable for very sensitive persons and achieves a fast effect. We would like to make Sophie Rosenburg’s beautiful eyelashes available to everyone. Therefore we do without excessive prices and offer at the same time an unbeatable quality.

Shipping

What countries do you deliver to?

We ship worldwide. There should be beautiful eyelashes everywhere.

What are the shipping costs?

Within the EU shipping is free of charge. If you are outside the EU, please contact our customer service. We will be happy to help you.

With which shipping company will your products be shipped?

We ship to all countries with DHL. Please note that DHL may cooperate with local postal companies.

How long does shipping take?

2-5 business days.

Returns and complaints

Unfortunately we do not offer free returns at the moment. In case your product is damaged, please contact our customer service.

Order and Payment

How can I pay?

We offer all common, secure payment methods. Paypal, credit card, Sofortüberweisung or Klarna Rechnungskauf.

How can I redeem my discount code?

During checkout you can redeem your code before completing your purchase.

How do I know if my order has been shipped?

You will receive a shipping confirmation after your order has been shipped. 

I would like to cancel my order. Is that possible?

We try to ship your order as soon as possible, therefore a cancellation is unfortunately not possible.